Shipping and Return Policy
SHIPPING & RETURN POLICY
Thank you for shopping Chicks and Littles Boutique.
All orders are processed and shipped within 2 to 3 business days of in stock. In some cases, shipping for Pre Orders and custom items could take longer.
• Chicks and Littles Boutique is not responsible for delays with USPS shipping.
• Chicks and Littles Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.
• Chicks and Littles Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.
**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
For any questions or concerns, please email us at ChicksandLittlesBoutique@gmail.com.
Please do not message our social media channels regarding returns.
If you are unhappy with an item we will gladly accept returns under the conditions listed below:
Our policy is active for 7 days from the date your item is delivered. If 7 days have gone by since your delivery date, unfortunately we cannot offer you a return. Please do not call or e-mail asking to make exceptions to our return policy. We do not make exceptions for any reason. Due to the extremely fast moving pace of our inventory we have a very strict return policy in place. Please understand that we are unable to bend the rules for anyone, as that would be unfair to other shoppers.
ALL RETURNS ARE FOR STORE CREDIT ONLY.
We do not offer refunds of any kind!
You may NOT return sale/clearance items, jewelry, any accessories such as Bags, sunglasses, scarves, belts, leg warmers, socks, leggings, pre-sale/pre-order, seasonal or personalized items. You may NOT return items in which you have used coupon savings of 20% or greater during the checkout process. Items purchased with store credit issued from a previous return may not be returned!
If we receive a return that does not meet these qualifications.... you will be responsible for having your items sent back to you. Any items held for more than 30 days will be placed back in inventory.
The items listed above are FINAL SALE and we are unable to offer any returns whatsoever. This includes all LIVE SALE PUCHASES.
You may not return items that were purchased with a coupon code or store credit given as a contest or giveaway prize on any of our social media sites. Items purchased with store credit from a previous return are not eligible for return a second time!
YOU MAY NOT RETURN ITEMS WITH COUPON CODE SAVINGS EQUAL TO OR GREATER THAN 20%. Coupon savings of 20% or higher will void any ability to return items. Please keep this in mind when shopping our website with coupon codes.
All merchandise must be returned unworn, unwashed, and with original tags attached (if applicable). If you return items that have make up, deodorant, or any other stains on them, they will not be accepted as a return and the items will be sent back to you at your expense.
Shoes must be returned in their original shoe box. NO EXCEPTIONS.
If you believe we have shipped the wrong color, size, wrong items, or defective merchandise you must contact us within 48 hours of receiving to resolve any issues.
Damages/Defects (this includes clothing, jewelry, shoes and swimwear) must be reported prior to wearing the garment.
In case of a defective item or an error on our part, you will need to return the item with all original tags attached. If the tags are not attached, then it is not returnable and will be rejected. You have 2 days (48 hours) from the day the order was received to report it as being damaged. We will not accept any items after this 2 day period to be returned if it is damaged.
Colors and patterns may very slightly depending on computer/phone screens. This does not qualify as a defect and buyer must pay return shipping.
We are not able to process order cancellations.